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Angelic Matthews
Angelic Matthews Recruitment Specialist (HRC3) at Washington State Health Care Authority

Angelic Matthews is a Recruitment Specialist with a proven track record of success in fast-paced customer service environments. With 5649 connections on LinkedIn, Angelic is adept at handling multiple jobs and delivering exceptional customer support. Their experience in government administration, specifically in the Washington State Health Care Authority, showcases their versatility and ability to achieve objectives.

Throughout their career, Angelic has demonstrated skills in new hires, human resources information systems (HRIS), critical thinking, phone etiquette, and staff scheduling. They have held various positions in reputable organizations such as the Washington State Health Care Authority and the Washington State Department of Transportation. Additionally, Angelic has a Bachelor of Business Administration (BBA) degree in Human Resources Management/Personnel Administration from Western Governors University.

Furthermore, Angelic has excelled as an Independent Business Owner of Angelic Impressions Pet Care, where they applied direct marketing strategies to successfully build a thriving pet services company. They managed schedules, handled bookkeeping duties, conducted staff evaluations, and strategically marketed their services to enhance client experience and retention.

Overall, Angelic Matthews possesses the expertise, adaptability, and determination to make a significant impact in any company or industry.

More about this expert

Full name
Angelic Matthews
Location
Greater Seattle Area
Title
Recruitment Specialist (HRC3)
Industry
Government Administration
LinkedIn Connections
5649
Summary
Accustomed to fast-paced environments where customer service, deadlines and quotas are priority and handling multiple jobs is the norm, I enjoy a challenge and will work hard to achieve your objectives. I feel this experience in addition to exceptional customer support capabilities, mean I can offer a level of versatility that can make a real difference to your company. If you are seeking a qualified and productive individual then I believe I am the right fit for you.
Skills
New Hires Human Resources Information Systems (HRIS)

Education

Western Governors University
Bachelor of Business Administration - BBA
Attended in Oct 2017 - Mar 2022
Field of study: Human Resources Management/Personnel Administration

Positions

Washington State Health Care Authority
May 2022 - Present · 1 yr 9 mos
Recruitment Specialist (HRC3)
May 2022 - Present

Skills: New Hires · Human Resources Information Systems (HRIS) · Critical Thinking · Phone Etiquette · Staff Scheduling
Washington State Health Care Authority
Olympia, Washington, United States
Human Resources Consultant 1
Nov 2019 - May 2022

Skills: New Hires · Human Resources Information Systems (HRIS) · Critical Thinking · Phone Etiquette
Washington State Department of Transportation
Olympia, Washington
Human Resource Consultant Assistant 2
Jan 2019 - Nov 2019

Skills: New Hires · Human Resources Information Systems (HRIS) · Critical Thinking
Washington State Department of Transportation
Olympia, Washington
Human Resource Consultant Assistant 1
Aug 2018 - Jan 2019

Skills: New Hires · Human Resources Information Systems (HRIS) · Critical Thinking
Washington State Department of Transportation
Olympia, Washington
Human Resources Summer Intern
Jun 2018 - Aug 2018

Skills: New Hires · Human Resources Information Systems (HRIS) · Critical Thinking
TriWest Healthcare Alliance
Puyallup, WA
Patient Services Coordinator
Sep 2016 - Jun 2018

• Processes healthcare authorizations
• Places outbound calls and receives calls to schedule Veterans’ appointments.
• Ensures accurate data entry and completion of authorization data from referral/authorization
forms and medical documentation.
• Contacts providers to obtain missing medical documentation to assure compliance with timelines.
• Provides back-up by phone to facilitate patient transfers as requested by VA.
• Works in a detailed, multi-tasked and fast-paced production environment.
• Top producing PSR in call center consistently handling the highest call volume while maintaining
above average quality scores and performance metrics.
Angelic Impressions Pet Care
Greater Seattle Area
Independent Business Owner
Oct 2013 - Sep 2016


• Applied direct marketing to build a very successful pet services company.
• Developed specials and marketing materials to enhance clients’ experience, client retention, and the kennel’s visibility within the community.
• Managed schedule for 12 walkers and boarding calendar.
• Handled all Book keeping including invoicing, payroll and taxes.
• Hiring, staff evaluations, training and orientation.
• Managed inventory, ordering, merchandising, and pricing.

Northwest Asthma and Allergy
Greater Seattle Area
Patient Services Representative
Nov 2014 - Nov 2015

• Greet patients and welcome them to our practice
• Computer-based patient check-in
• Collecting and entering patient demographics
• Appointment scheduling
• Answering calls on an advanced telephone system
• Taking detailed messages for medical staff
• Addressing and problem-solving patient needs