Austin Campbell - Associate Manager at Accenture Federal Services

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Austin Campbell Associate Manager at Accenture Federal Services

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Austin Campbell stands as a distinguished Associate Manager at Accenture Federal Services, bringing forth a wealth of experience and strategic insight gained from serving esteemed national healthcare providers and cybersecurity leaders. Located in Washington, D.C., Austin excels within the IT Services and IT Consulting industry, leveraging agile methodologies and a data-driven approach to spearhead business process modernization.

Throughout their career, Austin has played pivotal roles in propelling multi-million dollar sales opportunities by contributing as a deputy project manager, technical writer, and key advisor in translating complex technical requirements into actionable plans. Their work has notably advanced the implementation of an integrated PaaS solution, addressing clients' critical challenges using their ServiceNow expertise. Under Austin's guidance, teams have developed educational workshops, led technical writing for over 150 agile stories, and improved service delivery through human-centered design principles. Their leadership has been instrumental in the deployment of specialized ServiceNow capabilities, enhancing program management, and establishing a robust comparative assessment framework for clients.

Before joining Accenture Federal Services, Austin held significant positions at Booz Allen Hamilton, working as a Senior Consultant in the healthcare space. There, they were integral in transforming client divisions and fostering partnerships across various healthcare sectors, ultimately improving patient outcomes. Austin's strategic and technical prowess was further cultivated through experience at Splunk, Kaiser Permanente, and Kraeber Law Office. Their analytical skills, expertise in strategic initiatives, and adept handling of public sector challenges, shape Austin Campbell into an invaluable asset to the federal services landscape. With a robust educational background from the University of California, Santa Cruz with a Bachelor's degree in Politics, and additional studies at the University of California, Irvine - The Paul Merage School of Business, Austin combines theoretical knowledge with practical expertise to deliver exceptional results.

More about this expert

Full name: Austin Campbell
Location: Washington, District of Columbia, United States
Title: Associate Manager
Company: Accenture Federal Services
Industry: IT Services and IT Consulting
LinkedIn profile: https://www.linkedin.com/in/austinrcampbell/
LinkedIn Connections: 761
Summary: People-oriented professional, experienced in advising national healthcare providers and cybersecurity leaders on business process modernizations by leveraging agile and data-driven strategies.
Skills: Strategic Initiatives Public Sector

Education

University of California, Santa Cruz: Bachelor's degree
Attended in 2014 - 2017
Field of study: Politics
University of California, Irvine - The Paul Merage School of Business: Attended in 2017 - 2017

Positions

Accenture Federal Services Washington, District of Columbia, United States: Associate Manager
Nov 2023 - Present

- Served as Deputy Project Manager, leading day-to-day operations of team (+12 business analysts/developers) in developing an integrated PaaS solution for $1 Billion+ sales opportunity

-Supported executive leadership in identifying technical requirements and translating these requirements to levels of effort, accelerating time from ideation to minimum viable product

- Served as a technical writer for $100 million+ sales opportunity, using subject matter expertise of ServiceNow to solution client's identified pain points
Accenture Federal Services Washington, District of Columbia, United States: Consultant, Strategy and Consulting
Apr 2022 - Nov 2023

Cybersecurity: Engagement and Go-to-Market Strategy, utilizing Human-Centered Design principles

Developed and guided client through 8 educational ServiceNow workshops, gathering technical requirements and identifying opportunities for future technical enhancements

- Led bi-weekly and ad hoc client engagements, iteratively identifying, coordinating and planning current and future service expansion(s)

- Led technical writing for +150 agile stories, translating client requirements into specific technical capabilities for implementation

-Developed and briefed User Acceptance Testing documents and managed daily review sessions with clientele during user testing to iteratively coordinate and prioritize technical changes

- Designed and managed implementation of client’s customized program management portal, delivering a first-of-its-kind ServiceNow capability for the client to review team's real-time delivery, coordinate with the team and generate program management reports

- Served as Scrum Master for cross-functional 6-person team, leading day-to-day coordination and engaging/reporting to other Accenture workstreams as-needed

- Conducted comparative assessment between client's technical product and its top competitor, delivering insights into client's business opportunities to optimize value to customers and potential path forwards that will achieve tangible value for the client.

- Led research gathering and analysis of publicly-available information regarding client agency to synthesize macro-level observations and recurring themes.

- Leveraged Human-Centered Design principles when interviewing stakeholders, generating insights and pain points that informed client's current state ability to scale operations and engage new customers.

- Develop and report Cyber Threat Intelligence, identifying, analyzing and disseminating cyber attacks, analysis, and mitigation tactics to keep clients more secure
Booz Allen Hamilton Washington D.C. Metro Area: Senior Consultant, Healthcare
Jan 2020 - Apr 2022

Led development and execution of organizational strategy, transforming the client division’s business
operations through effective partnerships with internal and external health care providers across the nation

Managed planning and coordination of quarterly conference across academic institutions, non-profit
organizations, and government health providers, resulting in government’s first cross-service initiative to improve behavioral health, access to care, and overall well-being for the targeted patient populations

Coached team of +10 staff across +8 workstreams on scrum methodology and its application to JIRA and Confluence, using the methodology to improve coordination and planning amongst the workstreams by 40%
Booz Allen Hamilton Washington D.C. Metro Area: Consultant, Healthcare
Jul 2018 - Jan 2020

Redesigned +5 health system-wide business processes, creating policy-driven transformations to modernize client's departmental function within the health system.

Developed 3 models for governance and oversight of staff training, serving as re-imagined structure for authority on training-related policies. Served as ongoing advisor to client on key stakeholders for inclusion at each level for each model.

Led Strategic Communications workstream. Managed communication(s) engagements, strategic communications on KPIs, risk logs, and briefs for congressional communications. Resulted in integrating senior leaders at G15, Senior Executive Service (SES), Undersecretary levels at critical decision-making milestones.

Managed program management documents, including operating plans, roadmaps, action plans, and preparing weekly and monthly COR briefing reports. Resulted in organized and documented snapshots of contract team’s progress over designated time periods.

Analyzed and investigated audit reports, gathering the authoring agency’s key criticisms and concerns, then used these inputs to draft appropriate outcomes, measures and metrics that utilize the reports’ language.
Splunk San Francisco Bay Area: Industry Analyst Relations Coordinator
Jun 2017 - Sep 2017

Supported senior-level staff across multiple markets, working with internal and external stakeholders regularly to gain competitive advantage in respective markets through engaging with industry analysts from top tier IT research firms

• Managed end-to-end travel and lodging logistics for +20 executive-level clients using a $40,000 budget, delivering on time and $5000 under budget

• Managed administrative duties for senior-level employees, building relationships with executive-level clients from multiple accounts

• Developed end-to-end project playbooks, organizing business process pipelines across multiple markets to increase efficiency

• Managed, developed, and configured 3 databases as a site administrator, developing data and project archives that streamlined business processes.
Kaiser Permanente Oakland, California: Marketing Analyst
Jun 2016 - Sep 2016

Assisted IT Business Management Office in supporting Kaiser Permanente IT’s Corporate Services and Digital Technologies division, focusing specifically on coordinating development strategies for internal employees.

• Devised an in-depth research proposal on privacy and cyber-security, presented to Kaiser Permanente's C-level executives.

• Developed and budgeted event proposals, spanning between $7,500-$25,000, ranging from simultaneous nation-wide promotional events to comprehensive two-day workshops.

• Supported development of devising a new workforce strategy for +2,000 employees, including a full re-structuring of the career development matrix.

• Collaborated with local vendors and managed logistics to execute multi-regional events, which improving data collection strategies.
Kraeber Law Office Brentwood, California: Legal Intern
Jun 2015 - Sep 2015

Performed administrative duties within the office. Developed and managed closed legal cases from the office’s attorneys, creating a digital database out of the files. Operated and oversaw office space.

• Developed and executed launch of firm’s digital library of closed cases, providing the firm an internal reference database

• Maintained relationships between attorneys and clients, streamlining the case development process

• Welcomed clients into the office, represented the firm’s values and professionalism as the client’s first point of contact

• Upheld office space by regularly performing tasks and errands for management, creating an organized space for attorneys to effectively operate