Beatriz Rohlfs emerges as a dedicated and skilled Bilingual Digital Content Moderator in Trust and Safety within the dynamic environment of Accenture, a globally recognized leader in business consulting and services. Located in the thriving city of Austin, Texas, Beatriz boasts an impressive connection network of over 550 LinkedIn professionals, showcasing a robust engagement within the industry. During their tenure at Accenture, from August 2021 to July 2023, Beatriz has adeptly managed the investigation and resolution of safety escalations, showcasing an exceptional ability to work with cross-functional teams to prioritize member well-being while ensuring timely issue resolution.

Prior to this role, Beatriz showcased their expertise as a Bilingual Phone Support Payment Specialist with Accenture, where they delivered outstanding support and escalated issue resolution for users of a payment tool from December 2020 to August 2021. Beatriz's professional acumen is evident in their ability to exceed service level agreement (SLA) goals and manage upwards of 25 customer accounts daily, all while participating in ongoing training for skill enhancement. Their professional journey also includes a commendable stint as a Student Counselor at CNA Ensino de Linguas in Rio de Janeiro, Brazil, where they demonstrated a remarkable 99% increase in on-time course completions by aligning English course selections with students' academic and career aspirations.

Beatriz's academic background includes educational experiences at Universidade Veiga de Almeida and Pinheiro Guimarães High School, complemented by their unique skill set in Fashion Design and a profound understanding of Cultural Diversity. This rich combination of education, skillful expertise in customer and trust safety, and a commitment to excellence positions Beatriz Rohlfs as a valuable asset in shaping the digital landscape and ensuring the best outcomes for users and communities alike.