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Federico Bocchetti stands out as a dedicated and skilled Senior Ad Content Reviewer with Italian at Amazon, located in the vibrant city of Prague, Czechia. With a robust background in software development, Federico harnesses their expertise to ensure the quality of ad content aligns with the highest standards. A master of Quality Control, Federico's position at Amazon, which they have held since September 2022, demonstrates a commitment to excellence and a constantly evolving understanding of online advertising dynamics.
Before taking on their current role at Amazon, Federico honed their skills as a Quality Assurance Specialist, Trainer, and Team Leader at NSC Global, also based in Prague. From September 2017 to July 2022, Federico crafted and refined internal training programs, oversaw trainee progress, and facilitated effective communication within teams, exemplifying their capacity to lead and uplift those around them. Their meticulous attention to detail and their strategic approach to training and quality assurance have evidently been central to their success.
Federico has an academic foundation that mirrors their professional accomplishments, holding a Master's degree in International Relations from the Universitàdi Napoli L'Orientale, where they focused on international affairs and relations from 2010 to 2013. This educational background, combined with practical skills such as proficiency in Microsoft Office and customer assistance, positions Federico as a well-rounded and internationally-minded professional, adept at navigating and improving complex processes within the software development industry. Federico's impressive portfolio, coupled with their educational accolades, assures their role as a vital contributor to the operational excellence at one of the world's leading tech companies.
More about this expert
- Full name
- Federico Bocchetti
- Location
- Prague, Czechia
- Title
- Senior Ad Content Reviewer with Italian
- Company
- Amazon
- Industry
- Software Development
- LinkedIn profile
- https://www.linkedin.com/in/federico-bocchetti-0a042547/
- LinkedIn Connections
- 156
- Summary
- Quality Control Specialist, Trainer and Team Lead.
- Skills
- Microsoft Office Assistenza clienti
Education
- Università di Napoli L'Orientale
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Laurea magistrale in Relazioni Internazionali
Attended in 2010 - 2013
Field of study: Affari e relazioni internazionali - Università di Napoli L'Orientale
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Attended in 2006
- 2010
Positions
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Amazon
Prague, Czechia
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Senior Ad Content Reviewer with Italian
Sep 2022 - Present
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NSC Global
Prague, Czechia
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Quality Assurance Specialist, Trainer and Team Leader
Sep 2017 - Jul 2022
-Scheme, develop and integrate internal training for new and current CSA;
-Track progress of trainees and coach for guidance and improvement;
-Comprehension of operations and the quality assurance process;
-Promote open communication and establish working relationships.
-Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
-Assist in evaluating the effectiveness of training based upon formal and informal feedback from customers and end users.
-Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
-To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
-Publish daily / weekly / monthly reports
-Maintain historical data for the associates trained
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NSC Global
Sep 2017 - Jul 2022 · 4 yrs 11 mos
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Customer Service Specialist
Mar 2014 - Aug 2017
-Utilizing of voice and conferencing applications
-Folder creation of new user profile
-User profile management
-Register for reservation-less (Audio and Web Conferences)
-Manage reservation-less registrations
-Support for conference call assistance
-Locating host's conference
-Joining in private conference with user when necessary
-Assisting participants in joining conference
-Occasional translation in trouble isolating and resolution
-Support for conference history and billing inquiries
-Advise about touch tone commands
-Assigning call types (dial-in only, dial-out only, dial-in and out)
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Diplomatic Academy of Vienna
Austria
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Praticante
Dec 2013 - Mar 2014