Jonathan Calhoun is a distinguished Senior Fraud Analyst currently enhancing the security landscape at Genpact in St. Augustine, Florida. Holding a position of immense responsibility, they possess the expertise to address a broad spectrum of fraud-related challenges. Their role involves dialoguing directly with customers, assisting them through the complexities associated with credit card fraud, and ensuring the resolution of inbound fraud cases, all while maintaining a meticulous cases per hour benchmark. Jonathan's tenure at Genpact reflects a commitment to safeguarding their customers' financial interests through vigilant fraud investigation since September 2018.

Prior to their current position, Jonathan had assumed the role of Senior Content Reviewer for the same company, performing the crucial task of ensuring the integrity of user-generated content across various digital platforms. Their sharp eye for detail and judicious application of community guidelines and terms of service underscored their ability to identify and evaluate a range of media submissions, implementing strategies to minimize the risk of exposure to inappropriate material. Between September 2018 and September 2021, Jonathan's inputs were vital in shaping content policies, working in tandem with cross-functional teams and staying abreast of industry best practices.

Before joining Genpact, from June 2013 to January 2018, Jonathan demonstrated exceptional troubleshooting skills as a Technical Support Specialist for teleNetwork, specializing in DSL internet services for Frontier Communications. This role required a high level of technical acumen and the ability to coordinate efforts to resolve technical issues efficiently. Jonathan's adeptness at ensuring customer satisfaction, coupled with their critical thinking skills, has consistently positioned them as a high-performing and versatile professional capable of excelling in the dynamic field of business consulting and services.