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Keisha Durham
Keisha Durham Security Operations Engineer at Microsoft

Keisha Durham emerges as a highly skilled Security Analyst with a robust history in the IT industry, currently holding the position of Security Operations Engineer at Microsoft in Atlanta, Georgia. With over 3,000 LinkedIn connections, Keisha has carved out a formidable network of professionals that underscores their reputation and expertise within the software development sector. Keisha’s impressive array of certifications, from CompTIA Security+ to a multitude of Microsoft certifications including Security, Compliance, Identity, Azure Data, and Azure Fundamentals, as well as Google IT Support and Oracle Cloud Infrastructure, signifies a deep and diverse knowledge base, reinforcing their capability to tackle a wide range of security challenges.

Their extensive experience encompasses an array of environments including on-premises, hosted, and various cloud configurations. Previously at Clearwave Corporation, Keisha held several roles, culminating as a Senior Integration Consultant/Engineer where they handled client portfolios with annual recurring revenues exceeding $1.89 million. Keisha’s adeptness in technical support, network troubleshooting, incident response, and management is evident through their significant contributions in optimizing integration processes and support ticket resolution. Their expertise with SQL, JavaScript, and their utilization of Atlassian tools for facilitating cross-team collaboration highlights their sophisticated technical acumen and leadership.

Keisha has a strong educational foundation with a BBA in Computer Information Systems - Cybersecurity from Georgia State University and is currently pursuing an MS in Cybersecurity at Georgia Institute of Technology. Their operational skills, such as ServiceNow expertise and incident response, combined with hands-on experience in Salesforce configurations and data visualization, render Keisha Durham a multifaceted professional adept at providing sterling solutions and maintaining security integrity within today's complex IT landscapes.

More about this expert

Full name
Keisha Durham
Location
Atlanta, Georgia, United States
Title
Security Operations Engineer
Company
Microsoft
Industry
Software Development
LinkedIn Connections
3121
Summary
Security Analyst with a demonstrated history of working in the Information Technology industry. RELEVANT CERTIFICATIONS: CompTIA Security+ Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Microsoft Certified: Azure Data Fundamentals (DP-900) Microsoft Certified: Azure Fundamentals (AZ-900) Google IT Support Certification Oracle Cloud Infrastructure Foundation Associate Environment Experience: On-Prem, Hosted and Cloud (Hybrid, Public, Private)
Skills
ServiceNow Incident Response

Education

Georgia State University
Bachelor of Business Administration - BBA
Field of study: Computer Information Systems - Cybersecurity
Georgia Institute of Technology
Master of Science - MS
Attended in Jan 2024
Field of study: Cybersecurity

Positions

Microsoft
Aug 2023 - Present · 6 mos
Security Operations Engineer
Aug 2023 - Present
Microsoft
Aug 2023 - Present · 6 mos
Network Support Engineer
Oct 2022 - Aug 2023

• Network Troubleshooting, Network Security, Traffic Analysis, Incident Response, Incident Management.
Clearwave Corporation
Oct 2021 - Sep 2022 · 1 yr
Senior Integration Consultant/Engineer
Oct 2021 - Sep 2022

• Managed highest ARR (Annual Recurring Revenue) clients of $1.89+ Million for pre and post-go-live technical support by conveying timely in-depth interface build and data testing demonstrating case management skills through tracking and providing responses to inquiries.

• Assisted internal and external stakeholders as technical support advisor for technical consulting, network configuration and troubleshooting, migrations, deployments, customer support enhancement requests, and client code development changes written in JavaScript.

• Created and maintained up-to-date department documentation through Atlassian (JIRA and Confluence) to support cross-team collaboration, new research, technical contact information, interface changes, client support troubleshooting, and training of onboarding new hires.

• Utilized SQL to pull data from clients' SQL Server databases using standard queries.

• Provided integration-related training for department new hires by filling technical gaps and providing product knowledge.

• Develop, test, troubleshoot, and implemented customer-specific deliverables to resolve client support ticket requests related to API, TCP/IP, SFTP, HL7, and Web Service data exchanges.
Clearwave Corporation
Oct 2021 - Sep 2022 · 1 yr
Integration Consultant/Engineer
Oct 2018 - Oct 2021

• Monitored service bus queues to observe performance and availability of data.

• Used data analysis for 1.3K+ clients through Mirth (interface engine) operational dashboards and event log monitoring queues for queued, errored, rejected and filtered data transactions for incident identification.

• Triaged complex integration-related issues and client requests by providing tier 2 technical support and ensured clients stayed informed of the status/solution.

• Assisted with integration-related onboarding training for 10+ company new hires.
Clearwave Corporation
Oct 2021 - Sep 2022 · 1 yr
Integration Support Analyst
May 2018 - Oct 2018

• Optimized customer service satisfaction by reducing support cases age by 10%+ with providing daily end-to-end operational technical support to existing clients including monitoring for client issues, coordinating client and vendor remediation teams, facilitating testing and conducting post-incident root cause analysis.

• Resolved 531 integration-related support tickets.
Bluewolf, an IBM Company
Sep 2017 - Mar 2018 · 7 mos
Business Analyst
Sep 2017 - Mar 2018

• Configured 100+ clients' Salesforce platforms including structure and functionality, troubleshooting, deployment, and upload of data.

• Developed, ran, updated and exported data analysis through Salesforce/Tableau reports and dashboards to support and monitor daily activity and key performance measurements.

• Created data visualization through Salesforce/Tableau dashboards and flow diagrams to facilitate better system understanding to stakeholders.

• Managed ongoing customer support requests and administrative needs of users.

• Created test scripts to perform and test on specific user journeys.
Bluewolf, an IBM Company
Sep 2017 - Mar 2018 · 7 mos
Knowledge Enablement Associate
Sep 2016 - Sep 2017

• Assisted departments across the organization by providing technical support documentation.
American Honda Finance Corporation
Early Customer Account Representative
May 2016 - Sep 2016

• Managed ongoing technical support-related call center requests.
Georgia Department of Natural Resources Wildlife Resources Division
IT Website Rebuild Planning Project Intern
Jan 2016 - May 2016

• Utilized HTML5 to update company’s website pages to be used by customers worldwide.