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Marvin Salazar
Marvin Salazar Senior Team Lead at Yelp

Marvin Salazar stands out as a skilled Senior Team Lead at Yelp, located in the technological and cultural hub of the San Francisco Bay Area. With a robust LinkedIn network of 277 connections, Marvin has demonstrated exceptional expertise in moderating and guiding content on the Yelp platform. Their tenure at Yelp began in October 2017, initially taking on the role of Senior Content Moderation Associate. During this time, Marvin was instrumental in moderating flagged content to ensure adherence to guidelines, performing quality assurance, and collaborating with the QA team to refine policies and training procedures for new associates. Impressively, they consistently achieved 100% Quality Assurance scores and exceeded casework quotas while overseeing a specialized team handling Content Escalations.

Before their current leadership role, Marvin served as a Quality Improvement Coordinator at BALANCE, where they enhanced service quality and compliance in credit and housing counseling. Their earlier positions as a Credit and Housing Counselor, as well as an Intake and Assessment Counselor, further emphasize their proficiency in financial advising and customer service. Additionally, Marvin displayed their marketing acumen during their time at Niv's Bling, where they developed SEO strategies and managed operations, showcasing a knack for understanding market dynamics and enhancing user experience.

Marvin's academic foundation is equally impressive, having completed a Bachelor of Science in Conservation and Resource Studies at the prestigious University of California, Berkeley. Moreover, their commitment to continuous improvement and cultural understanding is evident from their educational experience at Universidad Carlos III de Madrid. With skills in PowerPoint and community outreach amplifying their profile, Marvin Salazar is a paragon of leadership and expertise in the technology and information sector.

More about this expert

Full name
Marvin Salazar
Location
San Francisco Bay Area
Title
Senior Team Lead
Company
Yelp
Industry
Technology, Information and Internet
LinkedIn Connections
277
Skills
PowerPoint Community Outreach

Education

University of California, Berkeley
Bachelor of Science (BS)
Attended in 2008 - 2012
Field of study: Conservation and Resource Studies
Universidad Carlos III de Madrid
Attended in 2011 - 2011

Positions

Yelp
San Francisco Bay Area
Senior Team Lead
Jan 2021 - Present
Yelp
San Francisco Bay Area
Senior Content Moderation Associate
Oct 2017 - Dec 2020

• Moderate flagged content on Yelp including reviews, photos, and tips to ensure they meet content guidelines.
• Perform Quality Assurance of colleague’s casework to measure okay outcomes and provide valuable feedback.
• Work closely with QA team to improve policies and procedures.
• Closely involved with training of content moderation associates, trained a new class of 6 associates in Arizona.
• Led case discussions, answered difficult case escalations, and talked in depth about nuanced policies.
• Consistently attain 100% Quality Assurance scores and exceed expected weekly case quota.
• Oversee team of 4 working on specialized queue of Content Escalations (CE).
• Escalate incorrectly handled cases from other associates to overturn cases and message Yelp users of errors.
• Keep track of monthly agent overturn rates and maintain weekly metrics of casework for each CE member.
• Work closely with other Yelp teams including Legal, Listings, and Fraud to efficiently and correctly handle cases.
• Educate business owners and Yelp users on best practices to better engage with the site, communicate with customers, and reconfirm stance on previously handled cases.

BALANCE
Concord
Quality Improvement Coordinator
Oct 2016 - Oct 2017

• Evaluate Credit and Housing counseling sessions for quality improvement and compliance.
• Provide feedback to counselors on ways to improve sessions.
• Develop a monthly report of trends in counseling sessions and provide actionable recommendations to increase quality.
• Review hundreds of client budgets and action plans for accuracy.
• Work with managers to implement improvements in quality sessions and ensure counselors meet counseling standards.
BALANCE
Concord, CA
Credit and Housing Counselor
May 2016 - Oct 2016

• Pre-Purchase Housing counselor. Cover essential homeownership concepts for first time homebuyers and determine a client’s financial and credit readiness to buying a home.
• Complete a detailed budget and debt analysis for each client. Provide recommendations to increase cash flow and meet financial goals.
• Develop action plans for clients with appropriate referrals for down payment assistance programs and educational materials to ensure homebuyer preparation.
• Conduct credit report review appointments to analyze client’s credit history and advise clients on ways to improve credit score.
• Keep Your Home California Housing Counselor. Assess client’s financial hardship and situation to determine pre-eligibility under set guidelines.
• Follow up with clients to assure documents are submitted in a timely fashion to KYHC for hardship assistance approval.
• Conduct pre-qualification worksheets for San Francisco Federal Credit Union members interested in the Poppy Mortgage Loan.

BALANCE
Concord, CA
Intake and Assessment Counselor
Feb 2016 - May 2016

• Assess incoming client calls regarding financial issues and address their financial concerns.
• Input client’s general information and write detailed notes about client’s financial situation and goals.
• Book appropriate counseling appointments and provide highest level of customer service.
• Provide referrals to clients for services that will assist them in achieving their financial objectives.
• Answer all incoming client questions in a timely fashion.

Niv's Bling
Pinole, CA
Search Engine Optimization Specialist
Aug 2014 - Nov 2015

• Optimized on site elements (alt tags, permalinks, load speed, meta descriptions, etc.) and analyze site data to improve user experience.
• Developed link building strategies and created engaging user content.
• Conducted keyword research and competitor analysis for each target market.
• Analyzed domain metrics using tools like SEMrush, Moz Open Site Explorer, and Majestic SEO.
• Determined social media marketing strategies for Facebook, Instagram, and YouTube.
• Stayed up to date with newest SEO strategies, Google/Yahoo/Bing algorithm changes, and ranking factors.

Niv's Bling
El Sobrante, CA
Operations Coordinator
Oct 2013 - Aug 2014

• Executed product marketing through search engine optimization, email marketing, social media, and analyzed site metrics, market trends, and sales data.
• Administered product research, inventory management, and supply side logistics.
• Communicated with clients via email and assessed issues to reach ideal solutions.

The Story of Stuff Project
Berkeley, CA
Office Intern
Jul 2011 - May 2012

• Updated Salesforce with important contacts and organizational data.
• Monitored and responded to nonprofit inquiries via email.
• Assisted all staff with projects.

Green For All
Oakland, CA
Online Communications Intern
Jun 2010 - Aug 2010

• Updated social media sites (Twitter and Facebook) and authored informative blogs on Green For All’s website.
• Prepared and presented written research reports on ways to improve their online publicity through social media.