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Rachell Hayes is an impressive and highly skilled dog trainer based in Austin, Texas, with a proven track record of success. With over 61 LinkedIn connections, Rachell has established a strong network within the industry. Since starting their dog training career in 2019, Rachell has quickly become renowned for their expertise and dedication to animal welfare.
Prior to their current role as a freelance dog trainer, Rachell excelled as a former Trust and Safety Account Manager at eBay. During their time at eBay from August 2015 to August 2018, Rachell showcased exceptional conflict management and communication skills, de-escalating calls and delivering difficult messages with a focus on maintaining a positive customer experience. Additionally, Rachell provided top-notch customer service in a fast-paced environment, establishing trust and strengthening relationships between eBay and the community.
Rachell's professional journey is a testament to their versatile skill set and commitment to excellence. They have also gained valuable experience as a House Manager at Care.com, where they created a stimulating and safe environment for children, planned and led educational activities, and performed housework related to child care. Furthermore, Rachell has honed their customer service skills as a To-Go Specialist and Server at Olive Garden, where they consistently provided exceptional and attentive service to ensure a memorable dining experience for guests.
With a proficiency in Microsoft Office and Microsoft Excel, Rachell possesses a strong foundation in technology, enhancing their ability to excel in various professional environments. They hold an Associate of Arts degree in Economics from Austin Community College, where they are currently pursuing further studies. Additionally, Rachell obtained a High School Diploma with honors from Hendrickson High School.
Rachell's impressive accomplishments, combined with their dedication to the well-being of animals and commitment to customer satisfaction, make them an exceptional professional in the dog training industry.
More about this expert
- Full name
- Rachell Hayes
- Location
- Austin, Texas, United States
- Title
- Dog Trainer
- LinkedIn profile
- https://www.linkedin.com/in/rachell-hayes-81a140121/
- LinkedIn Connections
- 61
- Skills
- Microsoft Office Microsoft Excel
Education
- Austin Community College
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Associate of Arts - AA
Attended in 2019 - 2022
Field of study: Economics - Hendrickson High School
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High School Diploma
Attended in 2011 - 2013
Field of study: Honors/AP
Positions
-
Freelance
Austin, Texas, United States
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Dog Trainer
Oct 2019 - Present
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eBay
Austin, Texas
-
Former - Trust and Safety Account Manager
Aug 2015 - Aug 2018
Job Responsibilities Included:
-Use expert conflict management and communication skills to de-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience.
-Provide top notch customer service in a fast-paced environment including inbound and outbound phone calls.
-Establish trust and relationships between eBay and the community while maintaining a high level of detail and accuracy.
-Utilize unparalleled problem solving and conflict resolution skills in day-to-day tasks.
-Excel in performance metrics including average handle time, after call work, quality, adherence, and customer satisfaction.
-
Care.com
Austin, Texas
-
House Manager
Dec 2014 - Aug 2015
Job Responsibilities Included:
-Create a stimulating, nurturing, and safe environment for the children
-Plan and prepare meals and bottles for, and feed, the children
-Place the children down for naps and bedtime
-Bathe and clothe the children
-Change diapers and help potty train the children
-Perform housework related to child care, including washing the children’s clothes, cleaning up after meals, tidying play areas, and washing bottles
-Plan and lead educational activities with the children
-Schedule daily activities and drive the children to appointments
-Keep detailed notes of the children's day
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Olive Garden
Austin, Texas
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To-Go Specialist
Oct 2011 - Nov 2014
Job Responsibilities Included:
-Greeting guests, in person or on the phone, in a warm and friendly way to make them feel welcome and appreciated.
-Using product knowledge to describe food and beverage items and to answer guest's questions.
-Assembling prepared food and condiments correctly follow Olive Garden standards.
-Checking prepared orders for accuracy and reviewing order(s) with the guest in person.
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Olive Garden
Austin, Texas
-
Server
Apr 2011 - Nov 2014
Job Responsibilities Included:
-Guiding guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
-Taking accurate orders and partnering with team members to serve food and beverages that meet or exceed guests’ expectations
-Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return